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How to Fix HootSuite iPhone App Issues

June 12th, 2012 MobileFreak

I was getting increasingly annoyed these past several days as every time I looked at my Home Stream in my HootSuite for iPhone app, it only displayed the tweets that I sent out myself. Very, very annoyed.

I finally broke down and searched for what the problem might be, and the HootSuite team had published a workaround for my issue, along with a few other issues that some of you may be experiencing.

Here are the details directly from the HootSuite Help Desk Blog:

After it’s release on June 06, 2012, some users have reported performance issues with HootSuite for iPhone v. 2.4.5. Our dev team is actively investigating all reports, and are working on an update to resolve all known issues.

In the meantime, if you’re experiencing performance issues, please follow these remedies:

App won’t open/crashes on open: If you are experiencing crashing, please send us a crash report. Here’s instructions on how to send a crash report.

Home stream only showing tweets from the user, not others: Remove the Home Feed stream and then re-add it, following these steps:

  1. Press ‘Edit/Add’ in the top left hand corner of HootSuite
  2. Press the red symbol next to the stream to remove it
  3. Then press ‘Add Stream’ (at the bottom of all of the streams) to re-add it.
  4. Do the same for other streams that show similar symptoms.

Unable to log in and then reset password via the app: To resolve, try these steps:

  1. Log into HootSuite.com on a desktop or laptop computer
  2. Change your password
  3. Log into HootSuite on your iPhone with your new password

Speed issues Remove HootSuite from your iPhone, then re-install from the app directory.

Thank you for your patience.
HootSuite Support Team

Was anyone else seeing these issues with the HootSuite app for iPhone?

Thank you HootSuite team for solving my issue. Looking forward to seeing these fixes get pushed in a HS app update faster so I can be lazy and not have to search for the solution.

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Entry Filed under: iPhone,The List


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